At MDMW we understand our brides want to shop for all things wedding with confidence. Browsing and buying on My Day My Way's online boutique or in our soon-to-be-open Showroom, is a bed of roses (or bright yellow sandersonias for that matter).
Please find the answers to our most frequently asked questions below. If you can’t find the answer you are looking for, or if you want some style advice, reassurance or generally just a bit of support then contact us, either by email at email@example.com or on 0800 644 4754 (UK) 8.30am-6pm weekdays.
I’VE HEARD SO MANY HORROR STORIES ABOUT ORDERING A WEDDING DRESS ONLINE. HOW DO I KNOW I CAN TRUST YOU?
We work closely with all our designers and partners to ensure every product is authentic and beautifully crafted to the highest standards so that no one is left heartbroken on their big day. Our dresses and accessories are only available through our online bridal fashion destination or showroom and pop up events, and are all fully authorised by our designers and partners.
It's deceptively easy to find an unbelievable deal online. Looks too good to be true? Then it probably is. Some companies appear to be selling the top wedding dress designers and most popular brands, however, they are often not legitimate retail sources.
We've heard soul destroying stories about women buying what they thought were authentic dresses, only to be left disappointed with something inferior, and we don't want that to happen to you.
If you are nervous or unsure about purchasing from us, give us a call, we are happy to have a chat and re-assure you that My Day My Way is legit and answer any questions you may have.
I'D LIKE TO SEE THE DRESS AND TRY IT ON BEFORE COMMITTING TO AN ORDER
We totally get that - who wouldn't want to try before they buy?
Many (not all) of our wedding dresses are made to order and we totally understand that you may want to see styles first-hand and try a few on before you commit to the one, so keep your eyes peeled for our when our showroom opens.
If you are already sure about what you want (you decisive creature!), just place an order on-line (but please remember we can't offer returns on made-to-order items) and it will be delivered, in your chosen size, beautifully packaged within the standard lead time for that designer.
Of course not all our lines are made-to-order, many (specifically most of our accessories, lingerie and jewellery etc) can be ordered and returned in the normal ‘online shopping’ way we've all become accustomed to. Just check delivery and returns details on the product description page.
ONCE I HAVE TRIED ON THE OUTFIT AND HAVE PLACED THE ORDER FOR MY WEDDING DRESS (OR ELEGANTLY TAILORED SUIT, SKINNY CIGARETTE PANTS OR GORGEOUS BRIDAL JUMPSUIT), WHEN WILL I RECEIVE IT?
Delivery is dependent on each designer, we generally allow between 6-20 weeks for delivery. Please check lead time details outlined on the product description page. For last-minute shoppers or elopers requiring an earlier delivery, call us. After all we are here to make your dreams come true and we will do everything were can to get you what you want, when you want it. We will also try and do it without charging any extortionate ‘rush’ fees.
DO YOU OFFER 'MADE TO MEASURE'?
The simple answer is no. The reason being we try to keep it simple and fuss-free at MDMW, therefore we only offer a 'made-to-order' and an off-the-peg service. Made-to-order simply means made exclusively for you but to a standard UK size, which is actually what most boutiques do and then alter them for you, charging you a fee for the privilege (but don't tell them we told you that). It's worth double-checking what the best fit for you is by clicking on the “size guide” on the relevant product description page.
DO YOU PROVIDE ALTERATION SERVICES?
We like to keep it simple at MDMW and therefore do not offer an in-house alterations service. Most of our styles should not need to be extensively fitted to you, as that is not the way they have been designed. We are also avidly against overcharging you for alterations and an unfair ‘made-to-measure’ lengthy fitting service. However, as they are made to a standard UK size, you may feel that you require some nips and tucks or the length altered to suit you.
To ensure your dress hugs and compliments your curves in all the right places, we recommend working with a skilled, seasoned tailor ideally with a background in bridal tailoring. We are happy to try and help you find someone in your local area and can recommend some to you if you come for a one-to-one style consultation. We are always on the look-out for recommendations from other brides too, contact us if need help or can help others.
WHAT PAYMENT METHODS DOES MY DAY MY WAY ACCEPT, AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?
We accept Visa, MasterCard, Maestro and JCB cards.
You can also use PayPal to process your payments. When you select this option, it will direct you to the PayPal site where you will need to log in and check the amount shown before clicking 'pay now'
First-time orders must be sent to the cardholder's billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.
HOW LONG DOES UK DELIVERY TAKE AND WHAT ARE THE COSTS?
We offer free delivery to anywhere in the UK and N Ireland on all orders, which takes 2-5 working days (excluding weekends and bank holidays) to reach you from the time of your order.
Made-to-order items can take anything from between 6-16 weeks depending on the partner, please check the individual product description page for full details. For more information go to our Delivery & Returns page.
WHICH COUNTRIES DO YOU DELIVER TO AND HOW LONG DOES DELIVERY TAKE?
We deliver to most countries. Please email us at firstname.lastname@example.org or call us on +44 0800 644 4754, 8.30am-6pm weekdays and we will look into delivery costs for you. Your order will be despatched from the UK via a tracked and signed for service; the most suitable carrier will be chosen depending on size and weight of your package.
Please note, My Day My Way is not responsible for charging or paying import taxes or duty on the purchase of any items, these will be charged by the customers of destination or carrier. Payment is the responsibility of the purchaser.
IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?
All My Day My Way purchases are insured against theft and accidental damage while in transit from My Day My Way to your address. Once your package has been delivered and signed for at your specified address, it is no longer covered.
To ensure your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorise for packages to be delivered without a signature.
CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?
Before your purchase is prepared for despatch we can cancel an item, change the size or edit your billing and shipping details. Please note this does not apply to made-to-order wedding dresses and bridal separates. However, we are able to combine orders or add pieces to an existing order once it has been placed.
If you need to make any amendments contact us at email@example.com or call 0800 644 4754 (UK), 8.30am-6pm weekdays.
HOW DO I RETURN AN ITEM?
We hope your big-day fashion from My Day My Way hits all the right style notes. If for any reason your purchase is unsuitable you can return it within 28 days of receipt. It must be unworn, undamaged and with all swing tickets and tags intact. So please be careful when trying on to avoid any lipstick marks and perfume scent trails on the garment. For hygiene reasons we cannot accept returns on earnings and underwear - please refer to the product description page for full details.
Please return your item according to the instructions in the package, as in some cases you will need to return direct to our partners, not us. If your package did not include returns paperwork, please email firstname.lastname@example.org and we'll email you the missing information.
Unfortunately we are unable to offer returns or exchanges on any made-to-order wedding dresses and bridal separates. In the rare case of a manufacturing fault, items can be returned for replacement/repair or credit note Please contact us by email at email@example.com within 7 days of receipt of the item and return the item within 14 days.
ARE RETURNS FREE?
Returns methods and payment vary from partner to partner, but mostly the customer is responsible for the costs of returning the parcel (unless there is a pre-paid sticker included in your parcel). Please check the delivery and returns section on the product description page.
HAVE YOU RECEIVED MY RETURNED ITEMS?
Please allow up to 14 days for your refund to process as we are unable to issue a refund until our partner confirms to us they have received your item. Once we receive your return confirmation, your refund will be issued via your original method of payment and you will receive an email confirming your refund. Please then allow 2-3 working days for the funds to become visible in your account; unfortunately this is out of our control and dependent on your banking service provider.
WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?
Your refund will be issued to the original method you placed the order through. Refundable delivery costs are only refunded for items that are faulty.
All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.