Delivery & Returns

We work with our partners in many different ways, all built around making your ordering easy and cost-effective. Some may ship your order direct to you, some will come via our warehouse, and others will be made to measure and take a while longer to reach you. My Day My Way is a labour of love, and everything we do, we do from the heart to ensure your special moment of receiving ‘the one’ is as breezy as the big day itself.  

 

STANDARD UK DELIVERY - FREE

We offer free delivery to anywhere in the UK and N Ireland on all orders via the Royal Mail or another courier service. Free Standard delivery takes 2-5 working days (excluding weekends and bank holidays) to reach you from the time of your order. Made-to-order items can take anything from between 6-16 weeks depending on the partner, please check the individual product description page for full details. A signature may be required upon receipt so please ensure there is someone there to accept your package. If you are not there to accept delivery, a calling card will be left for you to arrange redelivery or collection.

 All our dresses and separates come gorgeously wrapped in our luxurious My Day My Way packaging, this will include a wedding dress carrier where it’s required.

 

MADE-TO-ORDER WEDDING DRESSES & SEPARATES FINAL ORDERS, THE BIG DAY

When you finally say yes to your dream wedding dress or to-die-for bridal look, we offer free delivery via Parcelforce or courier. Lead-time will vary by designer, so please check the details outlined on each product description page. For last-minute shoppers or elopers requiring an order earlier than the standard lead time, please email info@mydaymyway.com or set our wedding bells ringing at 0800 644 4754, (UK) 8.30am-6pm weekdays, and we will do our very best to accommodate you. 

Whilst we allow between 6-16 weeks for delivery for the majority of our bridal dresses, planning ahead gives you plenty of time for alterations and outfit defining finishing touches such as accessorising, exploring alternative bridesmaid outfits and experimenting with the latest smoking-hot bridal beauty trends. We therefore advise you to place your order within a reasonable time span before the big day to give yourself enough time to plan, and most of all enjoy those all-important last-minute details and cutting edge styling ideas. 

 

INTERNATIONAL ORDERS

If you are an international customer, please contact our MDMW bridal stylists by email on info@mydaymyway.com or give us a buzz at  +44 800 644 4754, 8.30am-6pm weekdays. We will do our best to find you the most secure and cost efficient method of delivery. Please note mydaymyway.com is not responsible for charging or paying taxes or duty on the purchase of any item, these can be charged by the customs of destination or the carrier. Payment is the responsibility of the purchaser.

 

RETURNS AND EXCHANGES, WHAT TO DO IF IT'S NOT 'THE ONE'?

All ordered items must be returned for better (not worse!), with tags intact and in the impeccable condition they were sent to you. We reserve the right to charge you the full product price if any items are damaged.

 

MADE-TO-ORDER

We hope your big-day fashion from My Day My Way hits all the right style notes. Unfortunately we are unable to offer returns or exchanges on any made-to-order wedding dresses and bridal separates. However we do understand how difficult it can be to make a choice based on pictures (this is the outfit of your dreams after all), so we offer you the opportunity to try before you buy via one of our My Day My Way Saturday showroom in Shoreditch,  frequent pop-up events, or in some cases via a personal sample service. Call us on 0800 644 4754, (UK) 8.30am-6pm weekdays or email info@mydaymyway.com to discuss and we will see how best we can help you.

In the rare case of a manufacturing fault, items can be returned for replacement/repair. Please contact our MDMW bridal stylists within 7 days of receipt of the item and return the item within 14 days. This does not affect your statutory rights.

 

ALL OTHER ITEMS

If for any reason the item is unsuitable, you have up to 28 days from receipt to return your items. Any item on mydaymyway.com can be returned if unsuitable, with the exception of made-to-order wedding dresses, separates, jewellery and accessories and due to health and hygiene reasons, underwear, earrings and hair accessories.

You will receive a full refund as long as the item returned is in perfect condition - unworn, unwashed, unaltered and with all tags intact. We know its exciting (not to mention a little tear jerking) when the hotly anticipated moment of trying on your wedding outfit comes, but please be extra careful as we cannot accept items that have make-up stains, deodorant marks or smell heavily of perfume. 

 

RETURNS PROCESS

  • Please email us at info@mydaymyway.com to inform us about the item you would like to return quoting your order number
  • Repackage the goods in the original packaging
  • Take the parcel to the Post Office and return to us via a signed for service
  • Retain your proof of posting until you have received your refund
  • You will be notified by email once your return has been received
  • Items returned by post can take up to 10 working days to reach us once you have posted the parcel
  • When your refund has been processed it can take your card provider 3 to 5 working days to credit your account.


Please use the following returns address:

My Day My Way

36 Doveridge Gardens

London

N13 5BL

 

EXCHANGES

Exchanges cannot be made on made-to-order wedding dresses and bridal separates. To make an exchange on any other item fill in the necessary details on your returns paperwork, for example, the size you wish to exchange for. All exchange requests are subject to stock availability. It is advisable to place a new order of the item you want, as exchanges can only be dispatched upon receipt of the unsuitable item(s).

 

CANCELLATION

Unfortunately, we cannot accept a cancellation once an order for made-to-order items has been placed. However, for all other items (before they are prepared for despatch) we can allow a cancellation, change the size or edit your billing and shipping details.